Privacy Policy

Last Updated: February 2, 2025

1. Introduction

MyChati ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the MyChati platform and services.

By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Account Information: Name, email address, phone number, business name.
  • Profile Information: Business profile details, display name, and profile image
  • Communication Data: Messages, chat history, contacts, and conversation metadata from connected platforms
  • WhatsApp Business Data: Message templates, broadcast message content, chat messages, and delivery status
  • Facebook & Instagram Chat Data: Messages, conversations, sender/recipient IDs, timestamps, and related metadata
  • Support Communications: Information provided when contacting our support team

Important: MyChati only accesses and processes messaging data necessary to provide chat and communication features. We do not use message content for advertising or profiling.

2.2 Information Collected Automatically

When you use our Services, we may collect:

  • Usage data (features used, actions taken, time spent)
  • Device and browser information (IP address, OS, browser type)
  • Log files, diagnostics, and error reports
  • Cookies and similar tracking technologies

2.3 Information from Third-Party Platforms

When you connect third-party accounts, we may receive data from:

  • WhatsApp Business Platform
  • Facebook Pages & Messenger
  • Instagram Business Accounts
  • TikTok (Login and Public Content Only)

3. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain the MyChati platform
  • Enable WhatsApp messaging using approved templates
  • Send WhatsApp broadcast messages to opted-in contacts
  • Manage and display WhatsApp chats and conversations
  • Manage and display Facebook Messenger chats
  • Manage and display Instagram Direct Messages
  • Allow businesses to reply to messages from Facebook and Instagram within MyChati
  • Display Facebook and Instagram posts and comments (where connected)
  • Authenticate users using TikTok Login
  • Fetch and display TikTok public posts and comment counts
  • Provide customer support and system notifications
  • Monitor usage, prevent abuse, and improve platform performance
  • Comply with legal and platform policy requirements

4. Meta Platforms Data Usage

MyChati integrates with Meta platforms in accordance with Meta Platform Policies.

4.1 WhatsApp Business

We use WhatsApp Business APIs to:

  • Send messages using approved message templates
  • Send broadcast messages to users who have opted in
  • Receive, display, and manage incoming and outgoing chats
  • Display message status (sent, delivered, read)

We do not:

  • Send messages without user consent
  • Store WhatsApp messages longer than necessary
  • Use WhatsApp data for ads or profiling

4.2 Facebook Messenger

We use Facebook APIs to:

  • Access and display Facebook Page messages
  • Allow businesses to read and reply to Messenger chats
  • Display conversation history and related metadata

4.3 Instagram Messaging

We use Instagram APIs to:

  • Access and display Instagram Direct Messages
  • Allow businesses to manage and respond to Instagram chats
  • Display conversation history and engagement-related metadata

5. TikTok Data Usage

MyChati integrates with TikTok for limited functionality only.

We use TikTok APIs to:

  • Allow users to log in using TikTok
  • Fetch and display public TikTok posts
  • Show comment counts on posts

We do not:

  • Access private TikTok messages
  • Publish, edit, or delete TikTok content
  • Store TikTok data beyond what is required for display

6. Information Sharing and Disclosure

We may share information only with:

  • Trusted service providers — Hosting, analytics, infrastructure
  • Platform providers — Meta and TikTok as required for integrations
  • Legal authorities — When required by law
  • Business transfers — In connection with mergers or acquisitions

We do not sell personal data.

7. Data Retention

We retain personal and platform data only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Data is securely deleted or anonymized when no longer required.

8. Data Security

We implement industry-standard security measures, including:

  • Encryption in transit and at rest
  • Role-based access controls
  • Secure authentication mechanisms
  • Regular system monitoring

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your data
  • Withdraw consent at any time
  • Request data portability

Requests can be made by contacting privacy@mychati.com.

10. Cookies and Tracking Technologies

We use cookies to:

  • Enable core platform functionality
  • Analyze usage and performance
  • Remember user preferences

You can control cookies via your browser settings.

11. International Data Transfers

Your data may be processed in countries outside your location. Appropriate safeguards are applied where required by law.

12. Children's Privacy

MyChati is not intended for users under the age of 16. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

MyChati
Website: https://mychati.com
Email: privacy@mychati.com